Last updated: December 15th 2021
The Zwillinger’s.
Zwillinger’s online offers an opportunity to discover the perfect look for all pre-wedding events and special occasions. We guarantee couture quality that is nearly one of a kind.
Sizing:
We offer standard sizing for all Zwillinger’s merchandise. Size modifications are not available through our online store.
The only modification possible is length modification. Any custom length can be requested after purchasing by sending an email us directly to [email protected] with the order number in the subject title. Please note an item with a customized length is non-refundable.
For questions concerning sizing, contact [email protected]
Shipping:
- When your order is placed, Zwillinger’s will start producing the item. We do not keep stock and all items are made-to-order. Zwillinger’s pieces will be shipped within 21 business days after an order is confirmed. All Zwillinger’s Jewelry items and Mira for Zwillinger’s pieces will ship within 35 business days. Express delivery may vary between 2-10 business days based on the destination country.
- We offer worldwide shipping for all Zwillinger’s merchandise for a flat rate of $35 per order. We use DHL or Fedex Express for all shipments and returns.
- All custom fees, taxes, and fees associated with the destination country is paid by the recipient, not Mira Zwillinger studio. Tax and fees are non-refundable under any circumstance.
- Once shipped, Mira Zwillinger studio is not responsible for delays associated with the courier. A shipment notification along with tracking is emailed once an order has been shipped. Orders with multiple items will be shipped together.
We are always happy to assist with questions regarding your order at: [email protected]
It is important to us here at Zwillinger’s to ensure that you ordered the correct size for yourself. Once your order is placed our Zwillinger’s team will contact you via email for size confirmation within 48 hours. We will either confirm or suggest a different size choice.
Return Policy:
If, for any reason, you are not satisfied with your order, you may return an UNUSED item in the same condition as received, with all the original packaging materials and no tags removed for an 80% refund from total item purchase amount, as all Zwillinger’s pieces are made to order. The shipping charge is non-refundable.
Any return requests must be sent to [email protected] within 3 days of receiving the shipment. Once your return is approved, our team will assist you with the return procedure and necessary shipping documents via email.
The returned item must be shipped back to Zwillingers within 5 days of receiving the return paperwork for the 80% of purchase amount refund to be completed.
The item must be physically shipped back within 5 days of receiving the return instructions and necessary shipping documents. Shipping documents are ONLY valid for 5 days and cannot be reissued. An 80% refund will no longer be issued for returns that are not physically shipped within those 5 days.
You will receive a confirmation via email when your return is being processed.
Mira Zwillinger studio reserves the right to refuse the return of any merchandise that does not adhere to our policy; such items will not be accepted nor refunded 80% from total purchase amount and will be sent back to the customer at the customer’s expense.
- All returns must be unused, unworn, undamaged, unwashed, unaltered, and in the same condition in which it was received.
- All tags must be attached.
- Item must be returned complete in its original packaging and in one single shipment.
- Merchandise that has been personalized cannot be refunded, returned.
- 80% refunds may only be issued in the same form as original payment and price, excluding shipping.
- Shipping costs, rush fees and taxes are non-refundable.
Cancellation of an order:
Cancellation of an order can be made for a full refund within 5 days from the day the order is placed. Any cancellation of an order after 5 days will be subjected to a 20% cancellation fee of total purchase amount. All questions or concerns about an item need to be made BEFORE placing your order. We are always available to assist with questions or concerns at [email protected].
Exchange Policy:
An item can only be exchanged once for a different size in the same style. Styles are not interchangeable. Once the exchange is made, the sale is final and non-refundable.
In order exchange size, you must contact us at [email protected] within 3 days of receiving your shipment. Exchange requests received after 3 days will not be valid.
Once your request for exchange has been approved, our team will assist you with the return procedure and necessary shipping documents via email.
The item must be physically shipped back within 5 days of receiving the return procedure and necessary shipping documents. Shipping documents are ONLY valid for 5 days and cannot be reissued. An exchange will no longer be valid for returns that are not physically shipped within those 5 days.
Exchange of item will be processed once the original item has been received and undergo a quality check by our Zwillinger’s team. The item received must adhere to our exchange policy for the return to remain valid.
The new item will be shipped with an additional shipping cost of $50 within 3-4 weeks of receiving the returned item.